Support
Site usage

SBG Securities (Pty) Ltd’s website is best viewed with a minimum screen resolution of 1024x768 pixels, using Internet Explorer 8 or higher and Firefox 3.0 or higher. Support for browsers is determined by statistics from our user community and is reviewed from time to time. We offer support for browsers at the following levels:

Full Support – We test the system thoroughly on these platforms to make sure all functionality works. Issues on these platforms are supported entirely. Problems on these browsers will be treated with priority and be resolved as speedily as possible.

Best Effort Support – We perform partial system tests on these platforms to make sure that the most important functionality (that activities directly related to placing trades) works. Issues on these platforms are supported on a best effort basis. We will endeavour to resolve problems on these browsers that are brought to our attention in the next release.

No Support – We do not test on these platforms. The application may work but we cannot guarantee that. We will consider issues on these platforms on an ad-hoc basis but cannot guarantee resolution.

Full Support

• IE 8 on Windows

Best Effort Support

• IE 9+ on Windows
• Firefox 3+ on Windows
• Safari on Windows
• Chrome on Windows

No Support

• IE 7 and below
• Opera
• Any other browser not mentioned above
• All browsers on non-windows operating systems
• All browsers on mobile devices
Click here for a free download of the latest Internet Explorer browser from Microsoft's website.
Click here for a free download of the latest Firefox browser from Mozilla's website.

PDF file format

Documents used in this website are stored in pdf format. If you don’t have a pdf reader you can download Adobe Acrobat Reader free from the Adobe website.

Contact us

The Standard Online Share Trading online stock broking brand has stood the test of time. We take pride in our ability to offer ongoing assistance to our clients.

You are welcome to phone our knowledgeable call centre agents with any enquiry, such as how to trade derivatives, what education we offer, or for more information on a specific product (for example, contracts for difference [CFD]).

Either send us a general query from the website or contact a consultant directly.

We operate within the following hours:

Office hours 08:30 to 17:30
Equity market hours 09:00 to 17:00
Index futures 08:30 to 17:30

Telephone
+27860 121 161 (South Africa only)
+27 11 415 5000 (International)
E-mail
securities@standardbank.co.za
Fax
+2786 625 3295
Postal address
Internet Accounts
P.O. Box 61309
Marshalltown, 2107
Johannesburg
South Africa

To find out more details on any of our rates, please contact our call centre.

trading trading trading trading trading trading
Customer care line

South Africa
+27 860 121 161

International
+27 11 415 5000

General enquiry

Call centre hours (SA)

08:30-17:30
Monday-Friday


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